Refund & Return Policy
At Yamini Khalta, customer satisfaction and product integrity are our highest priorities. We strive to ensure that every order is delivered with care and quality. Please review our comprehensive return and refund policy below.
1. Return Window & Eligibility Conditions
Returns will be accepted for up to 10 days from the Customer’s receipt or tracking delivery date on unworn and unused items.
You, as a Customer, are obliged to inform us via email (info@yaminikhalta.com) before returning any item. Returns are accepted strictly under the following valid circumstances:
- 📦 Received the wrong item: The delivered product does not match your order confirmation.
- 📦 Item arrived not as expected: The packaging arrived damaged, compromised, or altered during transit.
- 📦 Defects: The item has manufacturing or structural defects upon opening.
- 📦 Over delivery time: Shipment exceeded reasonable estimated shipping timelines without prior notice.
- 📦 Inspection restrictions: The courier/shipper did not allow the goods to be inspected before payment.
2. Original Packaging Requirements
The returned product(s) must be in the original packaging, safety wrapped, undamaged, and unworn.
This means that the item(s) must be safely packed in a carton box for protection during transport (preferably the same carton box used to ship to you as a customer). Items damaged during return transit due to insufficient packaging will not be eligible for a refund.
3. How to Initiate a Return
To process a return or replacement request:
- Contact our support team via email at info@yaminikhalta.com or call +91-8171532786 within 10 days of receipt.
- Provide your Order ID, tracking details, and clear photos/videos of the product or packaging issue.
- Our support team will review your request within 24–48 hours and guide you through the return dispatch steps.
4. Refund Approval & Timelines
Once your return is received and inspected at our central facility, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed promptly and credited back to your original payment method (or bank account for COD orders) within 5–7 business days. Alternatively, a free replacement will be dispatched at zero additional cost.